Apple apologises over Error 53 and issues fix for bricked iPhones – The Guardian

Apple has actually released a repair for users damaged by “Error 53”, a software problem that rendered useless iPhones that possessed had their residence buttons replaced by 3rd parties.

The concern was related to Apple’s Touch ID fingerprint reader, which is section of the residence button and can easily be maximized to unlock the device as opposed to inputting a passcode.

If a non-Apple repairer replaced the button about a damaged iPhone or iPad, a subsequent update of the operating unit detected a non-standard component and shut down the device. There was no method to restart it.

Earlier this month the Guardian highlighted the fury of thousands of users that possessed their damaged phones repaired just to discover their equipments were later unexpectedly “bricked” as soon as updating the operating system.

At the moment Apple said that Error 53 was a security feature to secure customers. It said: “This protection measure is vital to secure your device and stay clear of a fraudulent Touch ID sensor from being used. If a customer encounters Error 53, we motivate them to contact Apple Support.”

However, now the business says the problem was a “factory test”. Issuing a repair along with an updated version of its operating unit iOS 9.2.1, Apple told the tech site TechCrunch that it apologised for any type of trouble to customers. It added: “This was created to be a factory test and was not intended to influence customers. Customers that paid for an out-of-warranty substitute of their device based about this problem must contact AppleCare concerning a reimbursement.”

The turnaround comes after common publicity and the Californian tech giant being offered along with a class action lawsuit over in the US and focus from a competition watchdog in Australia.

The repair will certainly allow users along with disabled iPhones clear the error by connecting them to iTunes and installing the updated iOS. The update can easily not be applied straight to the phone via the cloud – despite the fact that iPhones updated in that method were unaffected.

Solving Error 53 does not re-allow Touch ID, as a third-celebration substitute of the residence button could possibly potentially enable unauthorised access to a locked phone by modifying the fingerprint sensor.

The repair comes as the protection of Apple’s equipments is at the centre of a standoff in between the business and the US government over access to the iPhone of among the San Bernardino killers.

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